Terms & Conditions
Terms of Use
Binding Terms of Use
The following terms of use (“Terms”) set forth the rules that govern your use of the website localdrivesme.com, and other websites, applications and booking tools operated by LDM, as identified below (collectively, the “Platform”). The “Platform” further includes any third-party websites, applications or booking tools in cooperation with LDM, which refer to these Terms or which refer to LDM as the ultimate provider of booking services (“Third-Party Platform”). Please read these Terms carefully. By accessing or using the Platform, you agree that you have read, understand, and agree to be bound by these Terms and all terms incorporated by reference. If you are accepting these Terms on behalf of an entity, you represent and warrant that you have the authority to do so. LDM reserves the right to modify content on the Platform and these Terms periodically without prior notice. Any changes to the Terms will become effective upon posting the changes, modifications, or revisions to the Platform, along with the date on which it was most recently updated for any bookings made on or after such date.
The Platform is Solely a Venue
The Platform is a forum that enables you and other interested parties (each a “User”) to find, request and/or receive transport and related services (“Transport Services”) from third-party service providers, including but not limited to, independent drivers (collectively, “Drivers”), and offers certain supporting services, including providing you the ability to express certain preferences about the Transport Services or Drivers, payment processing and customer support. The services provided by LDM are referred to as the “Booking Services”.
LDM does not provide any Transport Services. LDM is not a payment services provider.
Entity
If you are booking a trip that will take place in EU, “LDM” shall mean LocalDrivesMe, Poličanská 1487, 190 16 Prague, Czechia.
Booking of Transport Services
Users book the Transport Services through the Platform by selecting the place of departure, destination and date and time of the departure, payment method and confirming the order. If available, the User may also select for the Driver to make stops along the way and the places where those stops should be. When booking, the User must identify at least one Passenger and any kids under 12 to participate in the trip, and must provide the User’s email address and other details indicated in the booking form or otherwise requested by LDM. For purposes of these Terms, “Passenger” shall mean any person who will ride in the Driver’s vehicle and use the Transport Services, which may include the User. Once the User has made a booking request, LDM notifies Drivers that an opportunity is available and subject to availability of a Driver, LDM will confirm the booking (“Booking Confirmation”). LDM will confirm the booking after the booking.
If a User books Transport Services for another Passenger, the User must present these Terms to the Passenger and must ensure that the Passenger agrees to these Terms. By using the Platform on behalf of another Passenger, the User represents and warrants to LDM that the Passenger agrees to these Terms and that the User has sufficient authority to make the booking on behalf of the Passenger. If a User or any Passenger represented by the User does not agree to the Terms of Use, such User should not use the Platform.
Following the Booking Confirmation, the User must immediately pay the fee for the Transport Service by LDM deducting the payment from the debit/credit card registered at the booking, unless the User and LDM agree that the User shall pay the Driver in cash. If card payment is selected and the User does not pay for the Transport Service immediately after the Booking Confirmation (for example if the payment exceeds the card’s limit), LDM has the right to cancel the booking on behalf of the Driver by sending an email to the User. If cash payment is selected, LDM may require the User to pay a deposit. If the User does not pay the deposit, LDM has the right to cancel the booking on behalf of the Driver by sending an email to the User.
Drivers provide their Transport Services to Users for fees stated in the Booking Confirmation which is based on the price stated on the Platform for the indicative booking made by the User, adjusted for any additional changes to the trip agreed to by the User. The payment is processed in the currency stated in the Booking Confirmation. LDM provides the Booking Services to Users for free, the User only pays to the Driver for the Transport Service. LDM gets a commission from Drivers for the Transport Service booked through the Platform, based on a separate agreement between the Driver and LDM. The Drivers are not VAT payers, unless expressly indicated otherwise.
The Driver (or LDM on behalf of the Driver) shall contact the User in order to agree upon the detailed pick-up place of departure (such as the detailed address within the selected city) well in advance before the confirmed time of departure (unless the User has provided the detailed pick-up place during the booking).
The Transport Services are made available solely for your personal, noncommercial use.
Upon the later of (i) Booking Confirmation or (ii) LDM informing the User about the Driver’s name, the User (whether directly or on behalf of the Passenger) acknowledges and agrees that it is entering into an agreement with the Driver for the Transport Service. LDM is not a party to such agreement. LDM only assists the Driver in communications regarding the Transport Service pursuant to a separate agreement between the Driver and LDM. LDM never acts on behalf of the User or the Passenger. The Driver does not provide any additional services unrelated to the Transport Services. Neither LDM nor the Driver provides travel agency services.
LDM IS NOT A COMMON OR MOTOR CARRIER AND DOES NOT TRANSPORT YOU OR ANY OTHER PASSENGER. GENERALLY, THE TRANSPORT SERVICES ARE ONLY OPEN TO USERS THAT HAVE COMPLETED A BOOKING TO RECEIVE TRANSPORT SERVICES AND NOT TO THE GENERAL PUBLIC. YOUR ABILITY TO REQUEST, AND IF APPLICABLE, OBTAIN TRANSPORT SERVICES FROM DRIVERS IN CONNECTION WITH THE USE OF THE BOOKING SERVICES DOES NOT ESTABLISH LDM AS A PROVIDER OF ANYTHING OTHER THAN THE BOOKING SERVICES. DRIVERS ARE NOT ACTUAL AGENTS, APPARENT AGENTS, OSTENSIBLE AGENTS, OR EMPLOYEES OF LDM IN ANY WAY. ANY EFFORT, FEATURE, PROCESS, POLICY, STANDARD OR OTHER EFFORT UNDERTAKEN BY LDM TO FACILITATE YOUR RECEIPT OF TRANSPORT SERVICES OR IN THE INTEREST OF SAFETY OR SECURITY (WHETHER REQUIRED BY APPLICABLE REGULATIONS OR NOT) IS NOT AN INDICIA OF AN EMPLOYMENT, ACTUAL AGENCY, APPARENT AGENCY, OR OSTENSIBLE AGENCY RELATIONSHIP WITH A DRIVER.
LDM HAS THE RIGHT, IN ITS SOLE DISCRETION, AND FOR ANY OR NO REASON, TO DEACTIVATE AND REVOKE THE ACCESS OF ANY PARTY TO THE PLATFORM.
LDM may at any time, for any reason, and without notice or liability: (1) modify, suspend, or terminate operation of or access to the Platform, or any portion thereof; (2) change, revise, or modify the Booking Services; (3) interrupt the operation of the Booking Services, or any portion thereof, as necessary to perform routine or non-routine maintenance, error correction, or for any other purposes; and/or (4) impose limits on certain programs, features, and services, or restrict your access to the Platform or its Booking Services, in whole or in part.
Access to Booking of the Transport Services
To book a Transport Service you may be required to submit to LDM certain personal information, such as your email address, and the name and phone number of at least one Passenger. For more information regarding LDM’s use of your personal information, please see our Privacy Poicy . You agree to maintain accurate, complete, and up-to-date information in your Account. Except as described below, you must be at least 18 years of age, or the age of legal majority in your jurisdiction (if different than 18), to use the Booking Services. You are responsible for all activity that occurs under your Account, and you agree to maintain the security and secrecy of your Account credentials at all times.
The Booking Services are not available for use by persons under the age of 18. You may not authorize third-parties to use your Account, and you may not allow persons under the age of 18 to use the Transport Services unless they are accompanied by you or an adult.
Cancellations
Except as otherwise indicated before completing a booking, the User has the right to cancel a Transport Service and receive a full refund if the cancellation is made at least 24 hours before the confirmed time of departure. Some bookings may have different deadlines for cancellations with the right to receive a refund, or may not be refundable at all. The cancellation can be made by email sent to LDM. Other ways of cancellation, in particular cancellation by phone is not acceptable. Neither the User nor the Passenger will be entitled to any refund (i) if the User cancels the Transport Service less than 24 hours before the confirmed time of departure (or other applicable deadline indicated at the booking), (ii) if the Passenger does not use the Transport Service (unless the Transport Service was not available due to the fault of the Driver or LDM as described below or unless required by applicable mandatory law), or (iii) if the User selected a non-refundable booking. In any of the before-mentioned scenarios where the User does not use the Transport Service and is not entitled to a refund if the Transport Service was expected to be paid in cash, the User must pay the full fee for the booked Transport Service immediately upon a payment request made by LDM on behalf of Driver.
Cancellation by Passenger. If the Driver does not arrive at the established location within 30 minutes after the agreed time, the Passenger shall call LDM to notify the delay. If LDM does not arrange for the Driver or an alternative transport within an additional 30 minutes after such a call, the Passenger may cancel the Transport Service by calling LDM and informing them of the cancellation. In such case, the Driver will refund the User the full paid price for such canceled Transport Service within 14 days from the cancellation. This is the sole remedy available to the User and the Passenger for the Driver’s failure to provide the Transport Service.
Cancellation by Driver. Passengers must be at the agreed pick-up place at the agreed pick-up time. If the Passengers are not ready to leave for the trip at the agreed time (no matter whether it is because they do not appear or for other reasons), the Driver may cancel the Transport Service by means of leaving the agreed pick-up place without any right to claim for a refund by the User or Passenger. The Driver may also cancel the Transport Service at any time for non-compliance with these Terms, without any right to claim a refund by the User or Passenger. If such Transport Service was expected to be paid in cash, the User must pay the full fee for the booked Service immediately upon a payment request made by the Driver or by LDM on behalf of Driver.
Termination of the trip. If the Driver is not able to complete the trip until the later of (i) six hours after the estimated time of arrival at the final destination and (ii) double of the time estimated for the total trip, both the Passenger and the Driver may terminate the Transport Services with immediate effect. In such a case, the Driver will refund the User the full paid price for such terminated Transport Service within 14 days from the termination, unless agreed otherwise between the Driver and the Passenger (for example unless agreed that the Driver will arrange an alternative transport). This is the sole remedy available to the User and the Passenger for the failure to complete the Transport Service.
Mandatory cancellation right. Any User using the Platform as a consumer for private use may cancel the booking and the agreement on the Transport Service within 14 days from the Booking Confirmation by email sent to info@localdrivesme.com This does not apply if the User instructs the Driver to provide the Transport Service already within that 14-day period. The Driver starts to provide the Transport Service already 24 hours before the agreed start of the trip by preparing the car for the trip (if the period between the Booking Confirmation and the agreed start of the trip is shorter, Driver starts to provide the Transport Service already from the Booking Confirmation). If such start of the Transport Service falls within the 14-day cancellation period, the User expressly instructs the Driver by the virtue of the Booking Confirmation to provide the Transport Service before the expiry of the cancellation period and acknowledges that such User is no longer allowed to cancel the Transport Service. Under no circumstances may the User cancel the Transport Service less than 24 hours before the agreed start of the trip. If the User rightfully cancels the Transport Service, the Driver will refund the User the full paid price for such canceled Transport Service within 14 days from the cancellation.